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Are your customer facing staff losing you sales? If they have poor customer service skills then they probably are. The following list of six skills and techniques can easily be trained are often the most valuable traits in employees who deal with the public and your potential customers every single day.

1. Communication skills: This is always going to be top the list. Employees need to be able to discuss and debate issues or complaints which your customers in a levelheaded and concise manner. This ensures that the true causes of issues are discovered and the proper resolutions found.
2. Professionalism: Your customer representatives are effectively the face of your business and establish your brand with the public. They should always be courteous and have a professional attitude when dealing with customers whether verbal or written communications. Form this as part of your customer retention strategies and instill it in your appraisal process.
3. Product knowledge: Any employees who understand your products/services will naturally be better capable of handling customer requests, product issues and complaints. A variety of training techniques (i.e. on-the-job training, specialist product education, etc.) should be provided to all staff.
4. Problem solving skills: Most customer interactions are going to relate to resolving issues they may have. This requires the ability to interact with your IT systems and effective communication with fellow work colleagues to find out proper solutions.
5. Time management: Every employee will have several tasks on their page the one time. Effective time management and the ability to prioritize tasks is essential to ensuring all your customers are being dealt with effectively.
6. A confident attitude: Finally, employees who are confident in their work as result of ongoing education and sufficient experience can establish level of trust with your customers. Some employees will be naturally have these customer service skills while others will need sufficient time to reach an adequate level of confidence.

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